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9 Comments

  1. Pingback: Facts about Invicta Watch Company | Invicta Sunday Run

  2. Brian Travinski

    I had a Pro Diver that I bought from Invicta. I went to register the extended warranty and it kept asking for money. They said on TV that it was free. Guess not.
    Then when I tried to contact the company, the customer service line always says, ” your caller # 34 and your wait time is 44 minutes” ..it says that no matter how many times you call day or night.
    So I thought I’d get creative and call the Corporate offices seeing that they are right here where I live in South FL. They don’t even answer the phones! It just rings and rings! Then I got lucky one day and a lady answered and said for me to email her my receipt and she’d help me out. I did, 3 times! And triple checked the Email address with her. But she swears she’s not getting the Emails.

    Its been a nightmare. And when looking up the company information, Elel says in an interview that he doesn’t want ANY contact with consumers! Well, it appears that with the lack of customer service, that statement is pretty obvious.
    I Emailed customer service,they never responded nor did that lady ever call me back even though I left my phone number with her.

    VERY disappointed in this company. And as the Pres/CEO of a Media Corp, I personally don’t see how they can survive in business with this level of poor customer service and lack of customer loyalty. Should NEVER be this hard to get a watch fixed.

    Reply
  3. karim d

    to fix my invicta.

    Reply
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  5. grande

    I always felt that it was better to wear a Seiko, Casio (take your pick of inexpensive choices out there) then an Invicta-Rolex look-a-like.

    Reply
  6. Sara

    Nice to read the post and I got to know a lot about Invicta that I was not aware of before reading the post.
    I want to tell you that I recently purchased a wrist watch, the Sykla smartwatch at http://sykla.com and found it very beautiful and stylish!

    Reply
  7. Shaun Henden

    I too have sent emails about a faulty watch strap to both sales@ & service@invictawatch.com.

    The only response I have had is an automated reply from service stating that they will respond within 24 to 72 hours. Nothing else not even an acknowledgement that they are looking into my issue.

    This company’s lack of response obviously leads me to believe that customer service is not their priority. I would, therefore, recommend that potential customers of Invicta take this on board before they make their final decision to purchase.

    Reply
  8. Pingback: Anonymous

  9. Dale Allen

    This situation is clearly consumer fraud as product support is part of the sale.

    Every one affected should send their experience to the Florida Attorney General’s Office at:

    http://myfloridalegal.com/consumer

    Reply

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